Contact information

Contact Information

Last updated: 14 September 2026

Trade name: STRAYN

Customer support: support@strayn.uk

For questions about products, orders, delivery, returns, refunds, privacy or complaints, please contact us by email. We aim to reply within one business day.

Postal address:
71-75 Shelton Street
London WC2H 9JQ
United Kingdom

Please include your order number when contacting us about an existing order.

Returns and complaints

Use the same email for complaints, cancellation notices and return requests. See our Returns & Refunds Policy for deadlines and store-paid standard return postage. Contact us for the correct parcel-return address before posting; the postal address above is for correspondence.