Terms of service

Terms of Service

Last updated: 14 September 2026

These Terms of Service govern your use of strayn.uk and purchases made from STRAYN. By using this website or placing an order, you agree to these terms.

1. About STRAYN

STRAYN is an online retailer of bags, backpacks and related accessories. Customer support is available at support@strayn.uk. Our correspondence address is 71-75 Shelton Street, London WC2H 9JQ, United Kingdom.

2. Products and availability

We aim to present product descriptions, colours, photographs and availability accurately. Colours may vary slightly depending on your display. All orders are subject to availability and acceptance.

3. Prices and payment

Prices are shown in GBP unless another currency is displayed at checkout. The total price, including applicable taxes and any delivery charges, will be shown before you place your order. We will not add undisclosed charges after an order is accepted. Payment must be authorised before an order can be processed.

4. Order acceptance

An order confirmation acknowledges that we have received your order. A contract is formed when the order is accepted and dispatched. If we cannot accept an order, we will notify you and issue any applicable refund.

5. Delivery

Processing and estimated delivery times are set out in our Shipping & Delivery Policy. Delivery estimates are not guarantees, but they do not remove your cancellation, refund or statutory consumer rights.

6. Returns, refunds and cancellations

Our returns process is described in our Returns & Refunds Policy. Nothing in these terms limits rights available to you under applicable consumer law, including rights relating to online cancellation, faulty goods, goods not as described or delayed delivery.

7. Privacy

How we collect and use personal information is explained in our Privacy Policy. Marketing emails can be unsubscribed from using the link in the email or by contacting support.

8. Acceptable use

You must not misuse this website, interfere with its operation, introduce harmful code, attempt unauthorised access or use its content for unlawful purposes.

9. Intellectual property

Website content, branding, graphics and original materials are owned by or licensed to STRAYN and may not be reproduced without permission, except where allowed by law.

10. Liability

We do not exclude or limit liability where doing so would be unlawful. To the extent permitted by law, STRAYN is not responsible for indirect or unforeseeable losses arising from use of the website.

11. Changes

We may update these terms when necessary. The version published on this page applies from the date it is posted. Changes apply to future use of the website and future orders; they do not retrospectively change an accepted order unless required by law or expressly agreed.

12. Governing law

These terms are governed by the laws of England and Wales, without limiting any mandatory consumer protections or local court rights that apply to consumers in Scotland, Northern Ireland or elsewhere in the United Kingdom.

13. Complaints and contact

Questions or complaints can be sent to support@strayn.uk. We aim to reply within one business day.