Privacy policy

Privacy Policy

Last updated: 14 September 2026

This Privacy Policy explains how STRAYN collects, uses and protects personal information when you visit strayn.uk, place an order or contact us.

Contact

For privacy questions or requests, email support@strayn.uk. Our correspondence address is 71-75 Shelton Street, London WC2H 9JQ, United Kingdom.

Information we collect

We may collect information you provide directly, including your name, email address, delivery address, billing information, order details, support messages and marketing preferences. We may also collect technical information such as device, browser, IP address, pages viewed, cookie identifiers and checkout activity.

How we use information

We use personal information to operate the store, process orders, arrange delivery, handle payments, provide customer support, manage returns and refunds, prevent fraud, improve the website, comply with legal obligations and send marketing where permitted.

Legal bases

We rely on performance of a contract for order handling, payment, delivery, returns and related customer service; legal obligations for required accounting records and lawful authority requests; and legitimate interests for proportionate fraud prevention, security and resolving disputes, balanced against your rights. Where consent is legally required for marketing or cookies, consent is the relevant basis. Merely visiting the store is not consent to optional marketing.

Service providers

We share personal information with trusted service providers where necessary, including Shopify for store hosting and checkout, payment processors, delivery and fulfilment partners, analytics or advertising providers and customer support tools. These providers may process information in the United Kingdom, the European Economic Area or other countries, using appropriate safeguards where required.

Marketing and cookies

You can unsubscribe from promotional emails through their unsubscribe link or by emailing support@strayn.uk. Order and service messages are separate. Cookies and similar technologies may support essential checkout and security functions, preferences, analytics or advertising. Optional uses require consent where applicable under UK law; essential functions may operate without it. Browser settings can block or delete cookies, although blocking essential cookies may affect checkout. Withdrawal does not affect earlier lawful processing.

Retention

We keep personal information only for as long as necessary for the purpose collected. Order and transaction records may be retained for applicable tax, accounting and legal requirements. Support correspondence may be retained to resolve enquiries and disputes. A limited suppression record may be kept to respect an unsubscribe request.

Your rights

Subject to applicable exceptions, you may request access, correction, erasure, restriction or portability of your data and object to processing. You can object to direct marketing at any time. Send requests to support@strayn.uk. We normally respond within one month; where the law permits additional time, we will explain why. We may request proportionate information to verify your identity.

Complaints

You may complain directly to the Information Commissioner's Office (ICO). You do not have to complete our complaints process before contacting the ICO.

Changes

We may update this Privacy Policy when needed. The latest version will be posted on this page.