Shipping policy

Shipping & Delivery

Last updated: 14 September 2026

UK delivery and cost

We offer free standard delivery on orders to the United Kingdom. Any delivery restriction or alternative service charge must be shown before you pay. Prices and the order total must include applicable taxes and disclosed charges; we will not add an undisclosed charge to an accepted order.

Processing and transit times

Orders are usually processed within 1-3 business days. Standard transit is usually 7-15 business days after dispatch, giving an estimated total of 8-18 business days from ordering to delivery. Business days are Monday to Friday, excluding UK bank holidays. These are estimates, not guaranteed delivery dates.

We will notify you of a material delay. Unless a different period has been expressly agreed, delivery must take place within 30 calendar days of the contract. An estimated delay does not remove your cancellation or other statutory rights.

Tracking

We send dispatch confirmation with tracking information where available. Follow the link in that email or visit Track Order. The first tracking update can take 3-5 business days after dispatch. If it does not appear, or the delivery estimate has passed, email support@strayn.uk with your order number.

Delayed, lost or damaged deliveries

STRAYN is responsible for goods until you, or someone you nominate, physically receives them, except where you independently commission a carrier we did not offer. If a parcel is lost or arrives damaged, contact us; we will investigate with the carrier and provide the remedy required by law. You do not have to resolve the matter solely with the carrier.

If we miss an agreed delivery deadline, you may be entitled to set an appropriate additional delivery period and cancel if it is missed. You may cancel immediately where we refuse delivery or an essential delivery deadline applies under consumer law. When you are entitled to cancel for non-delivery, we refund all payments without undue delay.

Delivery address

Check your address before ordering and email support@strayn.uk promptly if a correction is needed. We will try to amend it, although changes may no longer be possible after dispatch. We will explain any available options before you agree to additional costs.

Returns and support

Our Returns & Refunds Policy explains the 30-day return notification period and store-paid return postage. We aim to answer delivery enquiries within one business day.